Legal
Privacy Policy
Last updated: January 1, 2024
Simply Clean and Restoration values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you engage our Water Damage restoration services, visit our website, or contact us regarding emergency water situations.
Information Collection
We collect information necessary for providing Water Damage restoration services, including contact details, property addresses, insurance information, and descriptions of water incidents. This occurs through service requests, consultations, and our website contact forms. We document moisture readings, damage assessments, and restoration progress as part of our service delivery.
Use of Information
Collected information enables Simply Clean and Restoration to respond to Water Damage emergencies, provide accurate estimates, perform restoration work, communicate with insurance providers, and maintain service records. We may use contact information to send service reminders, satisfaction surveys, or educational content about water damage prevention, but never sell your data to third parties.
Data Protection
We implement industry-standard security measures including encrypted communications, secure document storage, and access controls to protect your information from unauthorized access. Employee training ensures proper handling of sensitive data related to Water Damage assessments and restoration projects. Physical documents are securely stored and properly disposed when no longer needed.
Third-Party Sharing
Simply Clean and Restoration shares information only as necessary for Water Damage service delivery, primarily with your insurance company for claim processing. We may engage trusted subcontractors for specialized restoration work, providing only essential property and contact details under confidentiality agreements. We never sell or rent customer information to marketing companies.
Your Rights
You may request access to your information, corrections to inaccuracies, or deletion of non-essential data by contacting info@simplycleanandrestoration.com. Certain information must be retained for insurance, warranty, and legal compliance related to Water Damage restoration work. We will respond to privacy requests within 30 days.
Website Data
Our website uses essential cookies for functionality and analytics to improve user experience. We track page visits, service inquiries, and location data to understand community Water Damage needs and optimize our emergency response information. You may adjust browser settings to limit cookie collection while still accessing our Water Damage resources.
Policy Updates
Simply Clean and Restoration may update this privacy policy as business practices or regulations evolve. Significant changes will be communicated through our website or direct contact for active Water Damage restoration clients. The updated date at the top indicates the most recent revision of our privacy practices.
Contact Information
For privacy questions or concerns regarding Simply Clean and Restoration's handling of your information, contact us at info@simplycleanandrestoration.com or (713) 325-6309. We take all privacy matters seriously, especially those related to Water Damage situations where timely, secure communication is essential.